Shipping Policy
Thank you for choosing https://resinartcraft.com/ for your resin art and craft needs. We aim to deliver your order as quickly and safely as possible. Please review our Shipping Policy for detailed information on how we handle your orders.
1. Order Processing Time
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and public holidays) from the time the order is placed. If we experience high demand or any unforeseen delays, we will notify you promptly.
- Customization/Personalized Items: If you have ordered a custom or personalized item, please allow 5-7 business days for us to create and process your order before shipping.
Once your order is processed, you will receive a shipping confirmation email with tracking details (if available).
2. Shipping Methods & Delivery Times
We offer multiple shipping options for delivery within the UAE, including standard and express shipping.
- Standard Shipping: Typically takes 3-5 business days for delivery, depending on your location within the UAE.
- Express Shipping: Typically takes 1-2 business days for delivery (available for an additional fee).
For international orders, please contact us directly for customized shipping rates and timelines.
3. Shipping Costs
- Domestic Shipping (UAE):
- Shipping costs are calculated at checkout based on your location and the size/weight of your order.
- Free shipping may be offered on orders over a certain amount (e.g., AED 300). This will be clearly indicated during checkout if applicable.
- International Shipping:
- Shipping fees for international orders are calculated based on the destination country and the weight of your order. You will see the shipping costs at checkout before confirming your order.
4. Order Tracking
Once your order is shipped, we will send you a tracking number (if applicable) to help you track your package. You can check the status of your shipment on the courier’s website or by using the link provided in the email.
5. Delivery Issues & Missed Deliveries
- Address Accuracy: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
- Missed Deliveries: If you miss a delivery, please contact the courier directly to reschedule. If the package is returned to us due to multiple missed delivery attempts, we may charge additional shipping fees to resend the order.
6. Shipping Restrictions
- Remote Locations: Certain remote areas may incur additional shipping charges or longer delivery times. We will notify you if your delivery falls into one of these areas.
- International Orders: We are currently only offering international shipping to select countries. If you are located outside the UAE, please contact us for shipping details and costs before placing an order.
7. Damaged or Lost Shipments
- Damaged Items: If your order arrives damaged, please contact us immediately (within 7 days of receiving the product). We will assist you with filing a claim with the shipping provider and arrange for a refund or replacement, depending on the situation.
- Lost Items: In the unlikely event that your order is lost in transit, please notify us as soon as possible. We will work with the courier service to investigate and resolve the issue. If we are unable to recover the package, we will offer a replacement or refund, as appropriate.
8. Custom Duties and Taxes
- Domestic Orders: No additional duties or taxes will be charged for orders within the UAE.
- International Orders: For orders shipped outside of the UAE, you may be responsible for any customs duties, taxes, or import fees that may apply in your country. These charges are determined by local authorities and are not included in the total price at checkout. Please check with your local customs office for more information.
9. Contact Us
If you have any questions about our shipping policy, or if you need assistance with your order, please contact us:
[Your Company Name]
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]
Address: [Your Company Address]