Thank you for shopping with https://resinartcraft.com/. We want you to be completely satisfied with your purchase. If you are not fully satisfied, please read our Refund Policy below. By making a purchase from our website, you agree to the terms of this policy.
1. Refund Eligibility
We offer refunds under the following conditions:
- Damaged or Defective Products: If your product is damaged or defective upon arrival, we will offer a full refund or a replacement at no additional cost. Please inspect your item upon receipt, and if there is an issue, please notify us within 7 days of receiving the product.
- Incorrect Item Received: If we send you the wrong item, we will offer a full refund or exchange once the incorrect item is returned to us in its original condition. Please contact us within 7 days of receiving the wrong product.
- Custom/Personalized Items: Due to the nature of custom and personalized resin art and craft items, we generally do not offer refunds or exchanges on these products, unless the item is damaged or defective.
- Change of Mind: We do not offer refunds for change of mind. However, if you wish to cancel your order before it has been processed or shipped, we may provide a refund, minus any processing fees, at our discretion.
2. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us: Email us at [Your Contact Email] or call [Your Contact Phone Number] with your order number and a description of the issue.
- Provide Proof: For damaged or defective items, please provide photos or videos showing the damage or defect. This will help us process your refund faster.
- Return the Product: If required, return the item to us in its original condition, unused, and in its original packaging. Please send the item to the following address:
[Your Return Address]
Please Note: Return shipping costs are the responsibility of the customer unless the product is damaged, defective, or incorrect.
Once we receive the returned product and verify the issue, we will process your refund. Refunds will be credited to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
3. Non-Refundable Items
The following items are non-refundable:
- Custom-made or personalized resin art products
- Gift cards or vouchers
- Products marked as “final sale” or “non-returnable” at the time of purchase
- Digital products or downloadable content (if applicable)
4. Exchanges
If you wish to exchange an item for a different product, you will need to follow the same steps as for a refund (contact us within 7 days). However, please note that exchanges are subject to product availability. If an exchange is not possible, we will issue a refund in accordance with the terms outlined above.
5. Shipping Fees
Shipping fees are non-refundable unless the product is damaged, defective, or we sent the wrong item. If your order qualifies for a refund, you will receive the product purchase price, but not the original shipping costs, unless otherwise agreed upon.
6. Refunds for Orders Canceled Before Shipment
If you cancel your order before it has been processed or shipped, we will issue a full refund minus any processing fees that may apply. Once the order has been shipped, the refund policy as described above will apply.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return or refund request, please contact us:
[Your Company Name]
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]
Address: [Your Company Address]